Our Guarantee

At Raffae, we stand behind the quality of our products and are committed to your satisfaction. We believe in the performance, durability, and design of our mobile accessories. Our Satisfaction Guarantee is a testament to our confidence in the products we offer and our commitment to your happiness.

If, for any reason, you are not completely satisfied with your purchase from Raffae, please let us know. We want to make it right. Our guarantee includes:

Quality Assurance: We take great care in sourcing and designing our products to meet the highest quality standards. If you encounter any issues with the quality or performance of your Raffae product, please contact us.

Hassle-Free Returns: Our return process is designed to be straightforward and hassle-free. Please refer to our Return and Refund Policy for detailed instructions on initiating a return.

 

How to Claim the Guarantee

To claim our Satisfaction Guarantee, follow these steps:

 

Contact Us: Reach out to our customer support team at info@raffae.com and provide your order number and details about the product you wish to return or exchange.

 

Return the Product: Our customer support team will guide you through the return process. You will receive a Return Merchandise Authorization (RMA) number and instructions on where to send the product.

Refund or Exchange: Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund or exchange. If your request is approved, we will process the refund or exchange.

Exclusions

Our guarantee does not cover:

Damage caused by misuse, abuse, or neglect.

Normal wear and tear.

Products purchased from unauthorized retailers.

Contact Us

If you have any questions or concerns regarding our Satisfaction Guarantee or need assistance with a return or exchange, please reach out to us through our Contact Us page.

By using our website and making a purchase, you acknowledge and agree to the terms and conditions outlined in this Satisfaction Guarantee.